GENERAL CONDITIONS OF SALE
General conditions of sale
Items purchased on Enricotrizio.com are sold directly byEnrico Trizio New Company S.r.l., a legally registered company based in Bari, via Andrea da Bari 107, registered at Bari Chamber of Commerce n. 06733320722, tax code/VAT number 0098283072.
The offer and sale of items on the Enricotrizio.com website are subject to these General Conditions of Sale, which may be periodically updated; those published on Enricotrizio.com and accepted at the time of purchase are considered effective and binding.Please read the following terms and conditions of sale carefully before purchase.
Method of Purchase
A description is given for each item with its image and essential features, for example colour and price per unit.
The images and colours of the items offered for sale on Enricotrizio.com may not precisely match the products themselves as a result of the customer’s internet browser and/or monitor.
Enrico Trizio New Company S.r.l is not responsible for any inaccuracies due to computer configuration or malfunction.
For further information on products, please contact info@enricotrizio.com.
Intellectual property
The jewels designed by Enrico Trizio are handmade in limited numbers; it is possible that there may be minimal variations or differences, characteristics of hand-crafted products.
The design of the jewels and the intellectual property rights associated with them are the exclusive property of Enrico Trizio New Company S.r.l.
Any violation of the rights of Enrico Trizio New Company S.r.l. will be prosecuted under current laws.
Item availability
The items offered for sale and their prices are those displayed on Enricotrizio.com.
If items are not available at the time of order, they will not be displayed on the site.
If, due to simultaneous purchase by several customers, the item ordered is no longer available, an order cancellation email will be sent.
Enrico Trizio New Company S.r.l. reserves the right to change the items offered for sale on Enricotrizio.com and their price at any time and without prior notice.
Price of items
The price of each item is shown in Euros inclusive of VAT. All shipment costs are shown before payment and calculated in relation to the destination of the goods.
ORDERS
Orders
All orders made imply the customer’s knowledge and unconditional acceptance of these general conditions of sale.
Orders can be made after registration and/or creation of a personal customer account. Please read the Privacy Policy and Terms and Conditions of Sale sections carefully.
Orders are completed as per the steps and instructions outlined on the site.
The purchase of items offered for sale on Enricotrizio.com may only be made by customers over the age of 18 acting exclusively on their own behalf.
The resale and/or redistribution of items purchased on Enricotrizio.com is prohibited.
Enrico Trizio New Company S.r.l. reserves the right to evaluate all orders before accepting them.
Should an order be impossible to accept, Enrico Trizio New Company S.r.l. will inform the customer by e-mail.
Order confirmation
At the end of the purchase procedure, the Customer will receive written confirmation of the order and the total amount to be paid, with details of the item price and any shipping costs.
Payment methods
Orders are only accepted in Euros. Enrico Trizio New Company S.P.A. accepts payments made by PayPal, bank transfer or credit card.
Bank transfers should be made out to:
Enrico Trizio New Company s.r.l.
Banca Popolare di Bari
IBAN: IT03W0542404010000001062373
All items ordered remain the property of Enrico Trizio New Company S.P.A. until full payment has been made.
SHIPPING METHODS
Shipping costs
Shipping is free, both within Italy and abroad.
All jewellery shipping is carried out by couriers specialising in the transport of precious goods.
Delivery times
For all available items, delivery is made approximately 5 to 15 working days from the confirmation sent by Enrico Trizio New Company s.r.l to the buyer. For custom-made jewellery, delivery time will be communicated according to the order. In line with standard practice, Enrico Trizio New Company S.r.l will do everything reasonably possible to comply with the estimated delivery terms mentioned above.
As per art. 54 of the Italian Consumer Code, Enrico Trizio New Company S.r.l. will carry out all orders within 30 days.
Receipt of goods
To ensure the safety of shipments, freight couriers require the recipient’s signature of receipt upon delivery; goods will not be delivered if this is not complied with.
If, at the time of delivery, the outer appearance of the package shows any signs of damage, the customer must open the package in the presence of the courier.
We advise you to check the goods at the time of delivery and to verify that the quantity of the products delivered corresponds to what has been ordered and that the packaging is intact and undamaged. Any anomalies must be reported in writing on the courier’s delivery note.
Any issues with the delivery procedure must be promptly reported by email to info@enricotrizio.com within at least 15 calendar days from the confirmation of the order.
If the package is damaged upon delivery, we recommend that you refuse the goods or otherwise indicate on the delivery note that you agree to accept a damaged package.
Goods are no longer insured once delivered and signed for at the specified address.
CANCELLATION RIGHTS
Customer rights
Customers have the right to cancel an order within a period of 10 working days from the day of reception of the goods without any penalty and without specifying reasons for cancellation.
Means of communication
The purchaser may exercise the right of cancellation by sending written communication (i.e. registered letter with acknowledgement of receipt) to Enrico Trizio New Company S.P.A., via Andrea da Bari 107, Bari, within the terms outlined in art. 7.1. This may also be sent within the same period by e-mail to info@enricotrizio.com, provided that it is subsequently confirmed by registered letter (with acknowledgement of receipt) within 48 hours.
Cancellation notification must indicate the order number to be cancelled, the item which the buyer intends to return and the method chosen to refund any moneys paid.
Return of goods
Buyers who have exercised their right to cancel will be required to return the item to the seller (Enrico Trizio New Company S.P.A., via Andrea da Bari 107, Bari) within 10 working days of the date of receipt. (For the purposes of expiry of this period, the goods are deemed to have been returned when they are delivered to the post office or the courier). An essential condition of the right to cancel is that the jewel to be returned is in the same condition in which it was received (without abrasions, scratches, cloudiness, etc). Buyers using the right to cancel will be obliged to return the jewel intact and in its original packaging. All references regarding the cancelled order must be shown on the packaging and the documents of return. The Enrico Trizio New Company S.r.l. reserves the right to verify the state of the returned item and to withhold from reimbursement any depreciation, including that resulting from damage to the item for causes other than transportation.
Costs
The sole expenses charged to buyers exercising the right of cancellation will be for those of return of the goods to the seller. Alternatively, if expressly requested by the buyer at the time of cancellation, the Enrico Trizio New Company S.r.l may arrange for the collection of goods using its own courier service: in this case, the buyer must make the item available for collection at the location it was delivered to (within 10 working days from the date of delivery). In addition, Enrico Trizio New Company S.P.A. will be entitled to charge the buyer the cost of all relative transportation.
Refund
If the right of cancellation has been exercised by the purchaser in accordance with the conditions outlined here, Enrico Trizio New Company S.r.l. will refund – according to the terms indicated – the total amount paid by the buyer, except for the costs incurred in returning the item. This refund will be made within 20 working days of the item’s return and irrevocably within 30 days of the date which Enrico Trizio New Company S.r.l was notified of the buyer’s right to cancel. Refunded amounts are deemed to have been refunded where they have been repaid, sent or credited no later than the expiry terms mentioned above.
Enrico Trizio New Company S.r.l. reserves the right not to accept the return of items which have been modified and/or damaged.
LEGAL NOTICE AND TERMS OF USE
The enricotrizio.com website is managed by Enrico Trizio New Company S.r.l.
Access and use of this site is pursuant to the reading, understanding and acceptance of these General Conditions and the Privacy Policy.
Enrico Trizio New Company S.r.l. may update the General Conditions of Use and the Privacy Policy at any time.
By using Enricotrizio.com you accept the Terms of Use and Privacy Policy, as published on the site.
You may consult the current Terms of Use and Privacy Policy at any time by simply clicking on “Terms of Sale” or “Privacy” from the menu at the bottom of the page.
Safety and personal data
Enrico Trizio New Company S.r.l. has taken appropriate security measures to protect all personal data and information from third party access or misuse.
Bank data are not recorded or stored on the Enricotrizio.com website, but kept within a secure database of the bank used by Enrico Trizio New Company S.r.l and which appears on the transaction page exclusively for the purposes of commercial transaction.
Although Enrico Trizio New Company S.r.l has taken all possible precautions to ensure the safety of personal data, it should be noted that data transmission over the internet is never entirely secure and that any information disseminated online may be collected and used by parties other than those to whom it was sent.
Transactions are managed through Banca Sella’s GEST PAY service and guaranteed by VERIFIED BY VISA and MASTERCARD SECURE CODE security protocols.
The Privacy Policy regulates the processing of personal data sent to Enrico Trizio New Company S.P.A. through the enricotrizio.com website.
Enrico Trizio New Company S.P.A. may modify, supplement and/or amend the Privacy Policy at any time; the current text may be consulted in the “Privacy” section of the website.
Intellectual property
All content of the enricotrizio.com website (drawings, illustrations, photographs, texts, graphic content, descriptions, trademarks, images and videos) is the exclusive property of Enrico Trizio New Company S.P.A.
It is strictly forbidden to partially or totally reproduce, distribute, publish, disseminate, copy, modify or sell by any means the content of the Enricotrizio.com website.
Material may be printed for personal and non-commercial use only.
LIMITATION OF LIABILITY – EXCLUSION OF WARRANTY
The enricotrizio.com website may contain inaccuracies. Enrico Trizio New Company S.P.A. does not guarantee that these may be corrected.
The enricotrizio.com webite and its contents are provided in the state in which they are found and as per availability.
By using the site, the user assumes all the risks associated with such use and assumes full responsibility for any misuse, loss of data and costs of servicing and repairing the hardware and/or software used in connection to the site. The user also undertakes not to hold Enrico Trizio New Company S.P.A. liable in any way for any damage resulting from or caused by the use of the site or related in any way to it.
Applicable Law and Place of Jurisdiction
These conditions are governed by Italian law and are set out in the Italian language.
In all cases of dispute, the place of jurisdiction is exclusively that of the Court of Bari.